1. What is a print-on-demand product?
Our products are made after an order is placed. This allows us to create each item specifically for you rather than keeping large amounts of pre-made inventory.
2. How long does it take to process my order?
Orders are typically processed within 1–2 business days before being shipped.
3. How long does shipping take within the US?
Standard domestic shipping within the United States typically takes 3–5 business days after your order has been processed.
4. How much is US shipping?
The standard shipping fee for orders within the United States is $6.99.
5. Will I receive a tracking number?
Yes. Once your order has shipped, tracking information will be provided when available so you can follow your package.
6. Can I change or cancel my order?
Because our products are made to order, please contact us as soon as possible if you need to change or cancel an order. We will do our best to assist you before production begins.
7. What if my order arrives damaged or incorrect?
Please contact us as soon as possible with your order details and photos of the issue. We will review the situation and work with you toward an appropriate solution.
8. What if my package is delayed?
Delivery times can occasionally be affected by carrier delays, weather, holidays, or other circumstances outside our control. If your package appears delayed, please check the tracking information first or contact us for assistance.
9. Do you accept returns?
Because our products are made to order, returns may be limited. If you receive a defective, damaged, or incorrect item, please contact us so we can help resolve the issue.
10. How can I contact customer support?
You can reach us through:
Email: TorreySantaanna4102@outlook.com
Phone: 906-871-4132
We are happy to help with questions about orders, products, shipping, and other store-related concerns.